acre Security

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Acre Access Control: CA Cloud Stack Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Events Services Operational
90 days ago
100.0 % uptime
Today
Mercury Hardware Comms Operational
90 days ago
100.0 % uptime
Today
Fits Operational
90 days ago
100.0 % uptime
Today
Acre Access Control: US Cloud Stack Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Events Services Operational
90 days ago
100.0 % uptime
Today
Mercury Hardware Comms Operational
90 days ago
100.0 % uptime
Today
Fits Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Acre Access Control: EU Cloud Stack Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Events Services Operational
90 days ago
100.0 % uptime
Today
Mercury Hardware Comms Operational
90 days ago
100.0 % uptime
Today
Fits Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Acre Access Control: IN Cloud Stack Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Events Services Operational
90 days ago
100.0 % uptime
Today
Mercury Hardware Comms Operational
90 days ago
100.0 % uptime
Today
Fits Operational
90 days ago
100.0 % uptime
Today
Acre Access Control: GovCloud Stack Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Events Services Operational
90 days ago
100.0 % uptime
Today
Mercury Hardware Comms Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
ACT365 - EU Stack Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2026

No incidents reported today.

Aug 27, 2026

No incidents reported.

Aug 26, 2026
United States - Degraded performance in events and hardware
Resolved - Services have returned to normal performance, thank you for your patience. We are continuing to closely monitor our systems.
Aug 26, 16:11 UTC
Monitoring - We are monitoring as our services are returning to normal performance metrics.
Aug 26, 16:04 UTC
Investigating - We are investigating an issue with degraded performance in our events and hardware services in the United States.
Aug 26, 15:53 UTC
Aug 25, 2026
Routine Infrastructure Maintenance - CA Cloud Stack
Completed - The scheduled maintenance has been completed.
Aug 25, 02:23 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 25, 01:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 01:00 UTC
Scheduled - We will be performing scheduled infrastructure updates to the Canada (CA) Cloud Stack to make changes to Acre Internal Observability. This is an infrastructure-only maintenance and does not involve a software release.

Expected Impact: This is a zero-downtime infrastructure upgrade. Your system will continue to operate normally throughout this maintenance window. A brief, momentary interruption may occur as connected hardware cycles offline and back online during the update. No extended service disruption is anticipated.
Aug 24, 13:55 UTC
Aug 24, 2026
Scheduled Maintenance - DNS Provider Migration
Completed - The DNS provider migration is complete and verification has passed. Service availability, controller connectivity, and integrations have all been confirmed as operating normally across production cloud stacks.

As a precaution, we will continue monitoring for the next 48 hours while any remaining cached DNS information held by external providers and networks expires. No further impact is anticipated, and no action is required.

If you encounter difficulty reaching services during this period, we recommend fully closing and reopening your browser or client application. If the issue persists, please contact support.

Thank you for your patience.
Aug 24, 21:29 UTC
Verifying - The DNS provider migration has been applied and records have propagated. We are now verifying service availability, controller connectivity, and integrations across all production cloud stacks.

Services are available and no impact has been observed. We will post a final update once verification is complete.
Aug 24, 21:25 UTC
Update - The DNS provider migration is now underway and the updated records are propagating across the internet. Services remain available and we are monitoring throughout.

Propagation may take some time to complete globally. If you find that services are unreachable during this period, we recommend fully closing and reopening your browser or client application before contacting support.

We will post a further update once propagation has completed and verification is finished.
Aug 24, 21:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 21:00 UTC
Scheduled - Acre Security will be migrating the DNS provider for our production environments beginning at 17:00 EDT on 24 August (21:00 UTC). Equivalent local start times are 14:00 PDT, 22:00 in Ireland, and 02:30 on 25 August in Mumbai.

This is an infrastructure change and no interruption to service is anticipated. Access to web and client applications, controller connectivity, and integrations are all expected to remain available throughout.

Because DNS changes propagate across the internet gradually, a small number of users may briefly continue to reach cached network information after the change. Should you find that services are unreachable shortly after the maintenance window, we recommend fully closing and reopening your browser or client application before contacting support.

In the unlikely event of an issue during propagation, users may temporarily experience one or more of the following: inability to reach services by web or client, controllers showing as offline, or interruption to integrations such as directory synchronization. Any such impact would be temporary and we will post updates here.

We will confirm on this page once the migration is complete and verified.
Aug 24, 19:32 UTC
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

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acre Security
This page reports the operational status of Acre Access Control (AAC) cloud services. Status and timestamps are shared in good faith and may be updated as we learn more; they are not a service-level guarantee. For account-specific support, contact your Acre representative.
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